Warranty

1 year Warranty and Guarantee

At ERYDE, we’re committed to quality and durability. All our e-bikes come with a 1-year warranty that covers essential components and ensures your ride is protected against manufacturing defects and quality issues.

What’s Covered

  • Key Components: Our warranty includes major parts like the frame, motor, battery, and electronic components, all covered for one year.
  • Basic Parts: Essential parts, including brakes, handlebars, and saddles, are also protected within this period, with specific components covered for shorter terms as per our policy.

Exclusions

  • The warranty does not cover regular wear and tear, user modifications, accidental damage, or issues resulting from improper maintenance.

Easy Claims Process

  1. Document the Issue: Take photos or a video of the issue.
  2. Contact Us: Email us with your order number and description.
  3. Verification and Replacement: Once verified, we’ll arrange for the necessary replacement parts.

Need Help? Contact Us

  • Phone: 561-931-9742

With ERYDE, ride with confidence knowing your e-bike is backed by a comprehensive 1-year warranty.